Establish yourself in Business with this entry-level course

This qualification will give you employability skills in - Communication, Teamwork, Problem Solving, Initiative, Planning and Organising, Learning and Technology in a broad range of business environments.


This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.


Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer Service Adviser 
  • Data Entry Operator 
  • General Clerk 
  • Payroll Officer 
  • Junior Personal Assistant
  • Word Processer

12 Units of Competency

BSBADM307 – Organise Schedules

BSBADM311 – Maintain Business Resources

BSBCMM301 – Process Customers Complaints

BSBCUS301 – Deliver and Monitor a Service to Customers

BSBDIV301 – Work Effectively with Diversity

BSBINM301 – Organise Workplace Information

BSBINN301 – Promote Innovation in a Team Environment

BSBPRO301 – Recommend Products and Services

BSBPUR301 – Purchase Goods and Services

BSBSUS201 – Participate in Sustainable Work Practices

BSBWHS302 – Apply knowledge of WHS Legislation in the Workplace

BSBWOR301 – Organise Personal Work Priorities and Development

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