Establish yourself in the Social Sector with this entry-level course

This qualification will give you employability skills in - Communication, Teamwork, Problem Solving, Managing Personal Stressors, Planning and Organising, Working with Diverse people in a broad range of community service environments.


This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisation.



Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Community Support Worker 
  • Neighbourhood Community Support Worker
  • Community and Individual Support Worker

12 Units of Competency

CHCCCS016 – Respond to Client Needs

CHCCOM005 – Communicate and Work in Health or Community Services

CHCDIV001 – Work with Diverse People

HLTWHS002 – Follow Safe Work Practices for Direct Client Care

HLTWHS0006 – Manage Personal Stressors in the Work Environment

CHCAOD001 – Work in an Alcohol and other Drugs Context

CHCGRP001 – Develop and Maintain Networks and Collaborative Partnerships

CHCMHS001 – Support Group Activities

CHCMHS001 – Work with People and Mental Health Issues

CHCLEG001 – Work Legally and Ethically

CHCLLN001 – Respond to Client Language, Literacy and Numeracy Needs

CHCADV001 – Facilitate the interests and Rights of Clients

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