Establish yourself in Individual Support with this entry-level course


This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to aging, disability or some other reason. The work involves using discretion and judgment in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competence.


Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Support Worker
  • Disability service Officer/support officer
  • Home care assistant
  • In-home respite worker
  • Residential aid/care officer/worker
  • School support worker (working with children with disabilities)
  • Field Officer

Units of Competency

Core Units

CHCLEG001 Work legally and ethically

CHCCOM005 – Communicate and work in health or community services

HLTAAP001 – Recognise healthy body systems

CHCDIV001 – Work with diverse people

CHCCCS015 – Provide individualised support

CHCCCS011 – Meet personal support needs

HLTWHS002 – Follow safe work practices for direct client care

HLTINF001 – Comply with infection prevention and control policies and procedures

CHCCCS023 – Support independence and well being

Electives for Disability

CHCDIS001 – Contribute to ongoing skills development using a strengths-based approach

CHCDIS002 – Follow established person-centred behaviour supports

CHCDIS003 – Support community participation and social inclusion

CHCDIS007 – Facilitate the empowerment of people with disability

Electives for Home and Community Care

CHCAGE001 – Facilitate the empowerment of older people

CHCDIS007  Facilitate the empowerment of people with disability

CHCCCS025 – Support relationships with carers and families

CHCHCS001 – Provide home and community support services

Electives – Aged Care

CHCAGE001 – Facilitate the empowerment of older people

CHCAGE005 – Provide support to people living with dementia

CHCPAL001 – Deliver care services using a palliative approach

CHCAGE002 Implement falls prevention strategies

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