Advance your skills to the next level with this course


At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

16 Units of Competency


Core Units

CHCCCS007 – Develop and implement service programs

CHCCOM003 – Develop workplace communication strategies

CHCDEV002 – Analyse impacts of sociological factors on clients in community work and services

CHCDIV003 – Manage and promote diversity

CHCLEG003 – Manage legal and ethical compliance

CHCMGT005 – Facilitate workplace debriefing and support processes

CHCPRP003 – Reflect on and improve on own personal practice

HLTWHS004- Manage work health and safety

Case Management Electives

CHCCCS004 – Assess co-existing needs

CHCCSM004 – Coordinate complex case requirements

CHCCSM005 – Develop, facilitate and review all aspects of case management

CHCCSM006 – Provide case management supervision

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